Return Eligibility
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Return Window: 30 days from the delivery date.
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Condition: Products must be in new, unused condition with all original tags and packaging intact.
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Important: Unauthorized returns sent without prior notification will not be accepted.
How to Request a Return or Exchange
- Contact our Customer Service team via:
- Provide your Order Number, Item(s) to Return or Exchange, and Reason for Return or Exchange.
- Specify your preferred resolution: Refund or Exchange.
- Once approved, we will send you a pre-paid return shipping label at no cost.
- Follow the return instructions provided to complete the process.
Order Cancellation Guidelines
Timing |
Status |
Action |
Within 24 hours of purchase |
Not shipped |
Full refund available |
Any time |
Already shipped |
Cannot cancel; must complete return process after delivery |
Refund Timeline
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Inspection: Returned items are inspected upon receipt.
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Processing: Approved refunds are processed immediately after inspection.
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Completion: Funds typically appear within 1 business day of processing.
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Notification: An email confirmation will be sent once your refund is processed.
Exchange Process
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Replacement Shipment: Once your return is received and approved, we will ship the replacement product at no additional cost.
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Tracking Information: You will receive an email with tracking details when your exchange has been shipped.
Return Address
Equipments Industry LLC
New Hampshire, USA
Additional Costs
- We do not charge any restocking fees for returns.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again.
- Contact your credit card company, as refunds may take time to be officially posted.
- Contact your bank, as processing time may delay the refund.
- If you have done all of the above and still have not received your refund, contact us:
Need Help?
If you do not receive your refund or exchange within the expected timeframe:
Contact Us:
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Company Name: Equipments Industry LLC
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Website Name: Equipments & Co.
- Address: New Hampshire, USA
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Email:
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Phone: +1 (888) 415-2680
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Business Hour: 9:00 AM - 6:00 PM (EST)
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Response Time: With in 1 Day