Shipping Policy

THIS SHIPPING POLICY IS EXCLUSIVELY FOR USA ORDERS.

At Equipments & Co, we aim to offer you the finest shipping options, regardless of your location.

Delivery Time : 1-2 days.

    Regarding the delivery service zone:

    Currently, our delivery services are only available to locations within the USA. 

    Delivery Costs:

    We offer Free Delivery on All Orders.

    Our Carriers:

    We distribute via FedEx, UPS, and First Class Priority Mail.

    Payment and Confirmation

    Payments are processed at the time of your order. You will receive a confirmation email with your order number and receipt. If you do not receive this email, please check your spam folder or contact us at support@equipmentsandco.com 

    Order Tracking:

    Once your order has been dispatched, we'll send you an email containing a tracking number and a link to the courier’s website. If you don't receive this email, please don't hesitate to reach out to our customer service team. You can also track your order by calling our order helpline at (888) 415-2680 or by emailing us at support@equipmentsandco.com.

    Failed Delivery:

    If delivery fails due to reasons attributable to the customer (such as providing an incorrect shipping address or being unavailable to receive the package), or if the customer declines to accept the delivery, the package will be returned to the sender ( Equipments & Co) at the customer’s expense. This expense includes any shipping costs incurred, which will be deducted from the total order amount to be refunded.

    Change of Delivery Address:

    Once your order is in transit, we're unable to change the delivery address. If you need to modify the delivery location, please contact us within one day of placing your order at support@equipmentsandco.com or call us at (888) 415-2680.

    Upon receipt of Your Order:

    Please carefully inspect the package and its contents upon receipt to ensure they are intact and complete before signing for delivery. If you discover any damage or discrepancies, please refuse delivery of the goods or sign for them as "Damaged," then contact us immediately.

    Cancellation of Order:

    We regret to hear that you wish to cancel your order! If your order hasn't shipped yet, we'll provide you with a full refund upon cancellation.

    If your order has already been shipped, you'll need to request a refund once you receive the order. Please refer to our Return and Refund policy for more information.

    Gift Wrapping:

    Unfortunately, we do not currently offer gift-wrapping services.

    Bank Holidays:

    Please note that we do not deliver on Bank Holidays. Your parcel will be delivered on the next working day.

    Sales Tax

    equipmentsandco.com does not charge you any additional taxes.

    Delivery Time Exceeded:

    If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

    For Further Inquiries:

    If you have any additional questions, please don't hesitate to contact our customer service team at support@equipmentsandco.com.

    Contact Us
    At Equipments & Co., we’re here to help with any questions or issues regarding your order. Our customer support team is ready to provide you with the best service possible.

    Business Details:

    Equipments & Co.
    221 W 9th ST, Wilmington, DE 19801, USA

    Customer Service Contact:

    • Email: support@equipmentsandco.com (Preferred method)
    • Phone: (888) 415-2680
    • Live Chat: Available on our website during business hours
    • Chat Bot: Available 24/7 for instant support